Anger

Are Angry People Optimists?

Unfulfilled expectations are a frequent source of anger for me. I presume that people will do the job they were hired to do, companies will provide the services promised, products will work as designed. When these expectations are met with a disappointing reality an irrational rage bubbles over.  A video from The Book of Life, "How Not to Be Angry All the Time" does a good job of explaining how optimism is tied to anger and yet the solution that it proposes is one I am unwilling to accept.  

Lost Luggage

Lost Luggage

The other night I had a moment of clarity standing at the United Airlines lost baggage help desk. My son had a difficult time getting home from college for the holidays. With snow falling over half the country and a trip that routed him through both Chicago and Denver it didn't come as much of a surprise that his flights were cancelled and that his luggage was lost. As I watched people yell at the agent it made me want to never be one of those angry people again.