Lost Luggage

Lost Luggage

Lost Luggage

The other night I had a moment of clarity standing at the United Airlines lost baggage help desk. My son had a difficult time getting home from college for the holidays. With snow falling over half the country and a trip that routed him through both Chicago and Denver it didn't come as much of a surprise that his flights were cancelled and that his luggage was lost. As I watched people yell at the agent it made me want to never be one of those angry people again.